Report an issue promptly
Contact support as soon as possible if an order arrives damaged, leaking, incorrect or incomplete. Keep the product, packaging, invoice and delivery evidence until the case is reviewed.
Product-condition requirements
For hygiene and safety reasons, opened or used health, beauty and supplement products may not be eligible for return unless the item is defective or incorrect. Eligibility depends on the product condition and the reported issue.
Refund processing
Approved refunds are processed through an available method after verification. Courier charges and processing time may vary by case.