A return or replacement request may be accepted in the following situations:
Wrong product received
Product received damaged
Product received defective
Product significantly different from the product description
Missing essential item or accessory
Product qualifies for return according to its individual product listing
Return eligibility may vary depending on the product category.
2. Return Request Period
Customers should contact FareedCenter.pk as soon as possible after receiving the order.
For products eligible for return, the return request should normally be submitted within 7 days of delivery, unless a different return period is specifically mentioned on the product page.
For damaged or incorrect orders, customers should report the issue as soon as possible, preferably immediately after delivery.
3. Products That May Not Be Returnable
Due to hygiene, safety, freshness, or product-specific restrictions, the following products may generally be non-returnable unless they arrive damaged, defective, incorrect, or otherwise qualify under applicable consumer protection requirements:
Skincare products
Cosmetics and makeup
Personal-care products
Hair-care products
Perfumes and fragrances
Herbal and wellness products
Health-related consumable products
Opened or used products
Products with broken seals
Products damaged after delivery due to customer handling
The product listing may contain additional return restrictions where applicable.
4. Unopened Beauty & Personal-Care Products
Eligible unopened beauty, skincare, and personal-care products may be considered for return only where the product listing permits returns.
The product must:
Remain unused
Have its original seal intact
Be in original packaging
Include all original accessories, labels, and components where applicable
Be returned in a condition suitable for resale
5. Damaged Products
If your order arrives damaged:
Contact us as soon as possible.
Provide your order number.
Provide clear photographs of the package and product.
Provide a video when requested.
Do not discard the original packaging until the claim has been reviewed.
After verification, FareedCenter.pk may offer a replacement, refund, or another appropriate resolution depending on the circumstances.
6. Wrong Product Received
If you receive a product different from what you ordered, please contact us promptly.
After verification, we may arrange:
Replacement with the correct product, subject to availability; or
Another appropriate resolution.
The incorrectly delivered product may need to be returned before a replacement or refund is processed.
7. Defective Products
If a product is defective, the issue may first be reviewed to determine whether it is covered under the applicable return or warranty policy.
Where appropriate, FareedCenter.pk may provide:
Replacement
Repair
Refund
Store credit
Another suitable resolution
The available resolution depends on the product, defect, warranty status, and applicable terms.
8. Change of Mind
Returns due to a change of mind are not guaranteed.
A change-of-mind return may only be accepted when:
The product is specifically marked as returnable;
The product is unused and unopened;
Original packaging and accessories are intact; and
The return meets the applicable product-specific conditions.
Return shipping or other applicable costs may be the customer's responsibility for approved change-of-mind returns.
9. Return Shipping
For an approved return caused by:
Wrong product sent
Verified damaged product
Verified defective product
Other seller-related issues
FareedCenter.pk may arrange or cover the applicable return shipping cost according to the circumstances.
For approved change-of-mind returns, return shipping costs may be the customer's responsibility.
10. Return Condition
Returned products must be sent back in the condition required by the applicable return policy.
Where applicable, customers should include:
Original product
Original packaging
Accessories
Manuals
Tags or labels
Promotional items included with the order
Products showing signs of misuse, intentional damage, alteration, or unauthorized repair may not qualify for return.
11. Refunds
Once a returned product has been received and inspected, we will determine whether the return qualifies for a refund.
If approved, the refund will be processed using the applicable payment/refund method.
The timing of the refund may vary depending on the payment method and financial institution.
12. Replacement
If a replacement is approved:
The same product will be provided where available.
Replacement is subject to stock availability.
If the same product is unavailable, an alternative resolution may be offered.
The replacement process may require the original product to be returned first.
13. Return Inspection
All returned products may be inspected before a refund or replacement is approved.
A return request may be rejected if inspection determines that the issue resulted from:
Misuse
Accidental damage
Water or liquid damage
Improper installation
Unauthorized repair or modification
Normal wear and tear
Customer handling after delivery
Broken seals or opened packaging where the product is non-returnable
14. How to Request a Return
To request a return, contact FareedCenter.pk with:
Order number
Customer name
Product name
Reason for return
Photos/videos of the product where applicable
Any other information requested by our support team
Our team will review the request and provide further instructions.
15. Important Conditions
Return eligibility is product-specific.
The return period starts from the date the order is delivered.
Warranty and return policies are separate and may have different conditions.
A return request does not guarantee approval.
Products must be returned through the method provided or approved by FareedCenter.pk.
Customers should not send products back without receiving return instructions where prior approval is required.
Refunds and replacements are subject to successful verification and inspection.
16. Policy Updates
FareedCenter.pk may update this Merchant Return Policy from time to time. The latest version published on this page will apply to future orders, subject to applicable laws and regulations.
Last Updated: August 2026